Looking at kiosks and their potential to transform access to public services

Government IDs and fees are an inescapable part of life, especially in the Philippines. There’s even a joke that points out you need a slew of valid IDs to get even one valid ID in the first place. Then there’s the fact that people often take out a whole day’s leave of absence to settle government transactions, purely in anticipation of long lines and arduous paperwork. 

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The good news is that the government is constantly working on ways to streamline transactions. These days, everything from traffic fines to birth certificates can be paid online.

Additionally, self-service kiosks like the ones made by eTap Solutions make government services more accessible. Here’s how:
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Access public services while running daily errands

Imagine finally settling your NBI clearance while buying the ingredients you need to make dinner that night, all in one place.

Self-service kiosks give users the chance to knock out two birds with one stone when running errands: instead of traveling to a separate office to settle government fees, they can do it at kiosks located groceries, pharmacies, and bakeshops saving both time and money. 
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User-friendly for seniors and those less comfortable with apps

Not everyone is tech-savvy, and some—especially seniors—may struggle with downloading or navigating mobile apps. Kiosks solve this by offering a straightforward, easy-to-use interface that feels familiar. This inclusivity ensures that even those who aren’t comfortable with smartphones can still access the services they need without frustration.
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A lifeline for those without internet at home

Millions of households still lack reliable internet access, especially in rural areas. Kiosks help bridge this digital divide by bringing essential government services closer to communities. By placing kiosks in convenient, accessible locations, citizens can transact without relying on personal internet connections.
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A practical path toward inclusion
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Kiosks aren’t just machines—they’re enablers of access. By meeting people where they are, whether in the market or the barangay hall, kiosks ensure that no one is left behind in the shift toward digital government services.

Paying fees for a requested birth certificate or other government document while running other errands on the go has never been easier thanks to eTap’s 4,000+ kiosks nationwide.

Interested in placing an eTap kiosk right in your store? Reach out to the official eTap Solutions LinkedIn page or email workwithus@etapinc.com!


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Article by Pancho Dizon

Graphic by Justin Khyle Calleja

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