Here’s How to Buy Load via eTap Kiosks!
Select “Buy Load” on the kiosk screen
Visit the eTap kiosk near you and select “Buy Load” to proceed
Select your telco provider and input your information
Make sure you put in accurate details like your name, number, and more.
Confirmation all transaction details.
Wait for the digital receipt page and you’re done!
What do I do if my eTap transaction failed?
Double-check your complete transaction details!
Make sure you sent your money to the right number, biller and amount.
Scan the QR code that you can find on every eTap machine!
This will redirect you to the official eTap Facebook page. You may also chat the official eTap Cares Facebook page or get in touch via etapsolchd@etapinc.com
Chat the official eTap or eTap Cares Facebook page and click ‘Get Started’
This will direct you to our special assistant Tappy, who will ask you to choose between tracking a concern’s status or filing a complaint.
Follow Tappy’s instructions
Tappy will ask for your details such as name, number, transaction number, date and time of transaction, and more.
Wait for Tappy to transfer you to a live agent
Tappy will transfer you to an eTap employee ready to help you out!
Beware of fake pages! Send messages only to the official eTap and eTap Cares Facebook pages
eTap will never ask for your OTP or MPIN!
Official eTap or eTap Cares will never ask for these sensitive details.
eTap will never ask for your OTP or MPIN!
This will redirect you to the official eTap Facebook page. You may also chat the official eTap Cares Facebook page or get in touch via etapsolchd@etapinc.com
Double check the name of the page you are talking to
The official eTap Solutions page is facebook.com/etapmonayaninc and eTap Cares is facebook.com/etapcares. They also have blue checks!
Frequently asked questions
Curious about how to use eTap’s self-service payment kiosks? Basahin ang FAQs!
Looking for more answers?
Where can I find eTap machines?
Can I cash out using eTap machines?
My transaction did not reflect/push through. What do I do?
We've got more services just for you
Bills Payment Guide
Add money to your account with our self-service kiosks
We’ve partnered with a lot of store merchants to make eTap more accessible for you
