What businesses need to know about payment orchestration

Business owners and store managers know just how important it is to offer diverse payment methods for customers. Businesses today need to offer a litany of payment methods: credit card, debit card, e-wallet, QR code, and even cash. After all, imagine coming close to finalizing a sale from a customer/client, only for it to fall apart because you couldn’t accept their payment!

Payment orchestration helps prevent this.

Payment orchestration is the process of bringing all payment services like gateways, processors, and banks into one platform. This makes it easier for businesses to manage payments, especially those serving different regions and customer needs.

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‍How it works is that when a customer makes a payment, payment orchestration platforms already offer pre-built connections with regional PSPs and local payment methods. These platforms can also route based on factors such as geography, payment method, or specific performance metrics. The payment is safely processed through the chosen provider, following all security rules, and the platform automatically keeps track of the transaction.

Payment orchestration platforms also offer easy-to-use dashboards to keep track of where all a business’s money is coming from. That way, everything from analytics to settlements and refunds is neatly centralized.
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Why do it

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Payment orchestration platforms improve operations by automating tasks like payment routing, reconciliation, and reporting, which free up employees to focus on other business-critical tasks. They also contribute to transaction success rates by directing businesses to the most reliable and cost-effective provider for every payment, minimizing failures, and adding to the overall checkout experience.
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Payment orchestration even lowers costs by analyzing factors like provider fees and transaction size to choose the most efficient route. It also supports faster, more reliable transactions across a wide range of payment methods—credit cards, e-wallets, QR codes, and more—leading to greater customer satisfaction and reduced cart abandonment. In short, businesses gain improved operational efficiency and flexibility.

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What to look forward to 

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As with any other technology, payment orchestration platforms are constantly evolving. That’s because payment methods evolve too. For example, a popular new BNPL service could launch in your region or your central bank releases a new central bank digital currency (CBDC). Whatever it is, your business can only stand to benefit by enabling easy customer access.

However, onboarding a payment orchestration platform for your business might take some time and effort. For an easy way to begin working with different payment methods and financial services, eTap Solutions’ self-service payment kiosks stand ready to help businesses.

eTap’s kiosks offer a variety of financial services, including top-ups to e-wallets, bill payments, and even access to government services. These kiosks are used by some businesses to accept payments via popular local e-wallets such as GCash or PayMaya. Additionally, some businesses even use eTap kiosks to deposit their end-of-day earnings to local banks via the ePuhunan service.
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Final thoughts

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‍As payment methods continue to evolve, businesses need smart, flexible solutions to keep up. Payment orchestration helps simplify payment management, cut costs, and improve the customer experience.

For an easy way to get started, eTap’s self-service kiosks offer a practical solution—supporting top-ups, bill payments, and a variety of local e-wallets. It’s a simple step toward smarter, more efficient payment operations.

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Article by Pancho Dizon
Graphic by Justin Khyle Calleja

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